Setting KPI’s to truly drive your business

Virtual Event Virtual Event

When we talk of KPI's we often think of sales achieved, debtor days reduced etc. And, though these are important to monitor, they are looking at what has been done in the past, not what has to change for the future to look different. This month we are looking at how to set KPI's for […]

Successful Performance Reviews

Virtual Event Virtual Event

Love them or dread them, performance reviews are essential if you want to drive your business in the right direction. This month we are talking about how to set up your performance review system to achieve the best outcomes and make it a positive experience

The Courageous Conversation

Virtual Event Virtual Event

Debt collection, giving feedback, saying no .... we all have "courageous conversations" every day, and most of us still dread them. Learn some practical tips on how to get the best outcomes, without the negative kickback