When we talk of KPI's we often think of sales achieved, debtor days reduced etc. And, though these are important to monitor, they are looking at what has been done […]

Love them or dread them, performance reviews are essential if you want to drive your business in the right direction. This month we are talking about how to set up […]

Debt collection, giving feedback, saying no .... we all have "courageous conversations" every day, and most of us still dread them. Learn some practical tips on how to get the […]

With a tight labour market, there is always the risk that someone is going to be offered more money than you can afford. But what other benefits can you offer […]

I have yet to find anyone who is coming to work intending to do a bad job, that is hard work! But people do the wrong things either because they […]

Disciplining staff is a relatively straight forward process (I promise it is!). However, you do have to follow the process correctly. This session will be a practical discussion about the […]

The "traditional" submit your CV and come for an interview does not work for all roles. Particularly those with people who don't do well in interviews and/or don’t present a […]

Getting a Personal Grievance letter strikes fear into most busienss owners. But managed properly this needn't be the end of the world. I'll be talking about the options to respond; […]

Building the robust business case to restructure your business is probably the single most important factor when considering this. But what should you be looking at? And how do you […]

As with the disciplinary process, there is a pretty simple process you need to follow if going into a restructuring and/or redundancy process. However, it is the most letigious point […]

Sometimes the face simply doesn't fit. They do the tasks fine, but just don't gel with the team. But this can be very difficult to assess and explain to someone […]

Usually we know why someone has left, particularly in small businesses. However, the exit interview can be a very enlightening source of information. So, when can/should you do an exit […]