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(Video) Disciplinary Process in 60 seconds

Read our case study about standing up to the Bully to see why you need to do this right…

The average cost to lose a Personal Grievance claim is $35,000, but if you get the process right you will minimise your risk.

Watch this 60 second video to make sure you don’t fall foul of the process.

Make sure you don’t trip up, sign up for our document library to get all the documentation you need to do it yourself.

Need additional hands on support in this area or any other HR related area? Give us a call on 0800HRTOOLKIT.  We don’t charge for the quick queries.

Also check out how to make a fair and reasonable decision 

 

(Video) How do you decide what is a fair and reasonable decision?

When considering what action to take against an employee you need to follow the process, and make a fair and reasonable decision.. and here is how:

Also check out the Disciplinary Process in 60 seconds

Make sure you don’t trip up, sign up for our document library to get all the documentation you need to do it yourself.

(Case Study) Beware of References… they may be lying!

One Friday evening and manager had one of her employees approach her advising that she (the employee) had stolen money from petty Cash!!

Using the HRtoolkit tools the employer started a disciplinary investigation.

Well, the employees defence was that she was a gambling addict and that the company owed her a duty of care to provide a safe working environment!!!

Unfortunately this argument then got legs.  It turned out her previous manager (in the same company) had known about the gambling issue, had wanted rid of the problem so didn’t mention it when he gave her a reference.  But he did know the new job would have petty cash responsibilities!

Ultimately, after using the Disciplinary Due Consideration assessment, she was dismissed because the company owed a duty of care to all employees, and they could not protect other staff’s handbags from her!

It could all have been avoided had the original manager been up front about the issues and/or had dealt with them, and the hiring manager had probed more deeply into the reference being given.  Or credit checks had been done!

The time and costs to investigate were several $1,000’s… and the potential reputational damage was $10,000 of thousands

Avoid these costly mistakes, do good reference checks, and don’t try to cover up issues… click here to do it right!

The truth is not always obvious

Employers frequently are faced with, what looks like an obvious issue, but it is not always so obvious.  And they get frustrated with employees who are presenting many or all of the following issues:

  1. Frequently late
  2. Not paying attention to detail
  3. Drop off on performance
  4. Frequently calling in sick, particularly on Friday’s and Monday’s
  5. Poor team work

In most cases it is purely laziness/boredom and what the employee needs is a disciplinary warning.

However, the following two cases show a different outcome:

Case 1

Sally had been with the company for about 2 years, during the first year her performance was great, but over time it had started to slide.  She was displaying all of the above issues, and so was invited to a disciplinary meeting.

It transpired that, when Sally had started, 2 years ago, she was a solo mum with a 6 month old daughter.  Because she was worried this may harm her chances of getting the job she hadn’t admitted it.   Fast forward 2 years and she has a toddler who she is not coping with, and the baby daddy had custody every second weekend (coinciding with the Mondays that she was frequently calling in sick because she had a hangover from partying!).

The outcome was that she did get a disciplinary warning for the calling in sick with a hangover.  However, we were also able to make arrangements to help her better manage her childcare.  I.e. later starts to better coincide with the day care.

 

Case 2

After about 5 years great service, the last 6 months had seen a dramatic change in Fred’s behaviour.  So he was invited to a disciplinary meeting.

At the meeting Fred broke down.  He had been diagnosed with terminal Kidney failure about 6 months earlier, and his only hope was a transplant.  The frequently calling in sick coincided with his dialysis treatment which was really knocking him for six.

For Fred work was the only place he was “healthy”, all his friends and family were treating him like he might drop dead tomorrow.  So he hadn’t wanted anyone to know the truth at work until it was absolutely necessary.

Obviously they didn’t give Fred a warning!!  However, the unplanned absences, and poor attention to detail did create pressure on the rest of the team.  So we moved Fred to a slightly different project based role which meant that if he wasn’t there others didn’t have to pick up his workload.  We also arranged for him to be able to work from home on days when he was not so up to it.  And they did this without having to tell any of his colleagues the truth about what was going on.

Fred got the transplant and made a full recovery!

Never presume what the outcome will be.  Find out the facts and then make decisions with the HRtoolkit tools!

Was there more to it than just chocolate theft?

CASE STUDY

An employee had only been employed for about four months, but after a disciplinary investigation using the the HRtoolkit disciplinary investigation tools, the employee was found guilty of stealing an iPod and dismissed. There was, of course, suspicion that he had stolen a lot more.

As part of the investigation the company looked back at the employees original recruitment and discovered, to their horror, that he had been dismissed from his last job for theft.

This information was included on the reference form, so they spoke to the manager who had taken the reference. On questioning the manager advised that he had ignored the theft dismissal because it was only the theft of a $2 chocolate cacao bar.

After more investigation it was found that the previous employer suspected the employee of stealing more than a $2 chocolate bar, but that was the only thing they could prove. Had the manager probed more deeply into the reference check, the previous employer would have happily advised that there was suspicion of further wrong doing.

Sadly for this company the manager did not probe more deeply and chose to ignore the red flag.

Reference checks are a critical part of the recruitment process, and past behaviour is a good indication of future behaviour. The company lost $13,500 in wages alone, not to mention the costs of investigating his behaviour.

Don’t put yourself at risk by ignoring information. Its easier and more cost effective to get things right first time, let HRtoolkit show you how.

Workplace drug testing

As kiwi homeowners spend millions fixing P-contaminated homes, drug and alcohol testing is becoming a hot-topic with employers. Methamphetamine is being detected in an increasing proportion of failed workplace drug tests in New Zealand. And the costs to our economy aren’t just the clean-up operations, but also health problems including skin disorders, respiratory and neurological problems.

Workplace drug testing is an important part of having a safety culture in your business, so we thought we would put together a quick guide on what you can do as an employer. Get the right advice for passing a drug test.

Random drug testing

If you want the right to do random drug testing in your organisation you need to include this in the employment agreement, code of conduct or policy document signed by each employee. However, you can only put this in place if you have a genuine business reason to do so. For example, in an office based environment, it’s unlikely that you would be able to put in place a random drug testing policy. However, in a construction company this is generally acceptable.

What is random drug testing?

To be truly random, everyone in the organisation needs to go in the pool for testing, management included.   One of the best truly random testing systems we have heard of, was a company who had a bag of ping pong balls (one for each employee), but a certain number of them were painted yellow.  Everyone in the organisation was asked to draw a ping pong ball and those who picked the yellow balls had to undergo drug testing.

Testing for cause?

Irrespective of whether you have a drug or alcohol testing policy in place, if you have reason to believe that  someone has come to work under the influence of drugs or alcohol, or has been using drugs or alcohol during working hours, you can ask them to provide a test result to prove their innocence as part of a disciplinary process. If they refuse, then you can take that refusal into account when considering whether you were right to believe that they were under the influence.

Compulsory testing after certain events

The most common policy where you have compulsory testing after an event would be a car accident. For example, you may have a policy stating that if you have an accident during work hours, or whilst driving a company vehicle you may be required to undergo drug and/or alcohol testing. This may be necessary for your insurance.

How long can drugs be detected?

According  to websites like https://urinedrugtesthq.com/best-home-drug-tests-review/, the length of time drugs and alcohol stay in a persons body varies from person-to-person depending on the dose, but here are some guidelines:

Amphetamines: 2-6 days
Benzodiazepines: 2-14 days
Cannabis: 2-30 days
Cocaine: 2-5 days
Ecstasy: 2-6 days
Methadone: 2-8 days
Methamphetamine: 2-6 days
Opiates: 2-5 days

The  NZDDA  also advise  that  a  drug  that  can  build  up  in  the  body and  stay detectable for  longer. This  extended  time  frame  only  applies  to  regular  or  heavy users.

Keep your team safe. Let HRtookit show you how with our Health and Safety Toolkit.

Being fair and reasonable

When considering a discipline or grievance issue, what is a fair and reasonable decision?

1. Did you investigate the issue?

2. Did your employee understand the consequence of their actions?

3. Did you give your employee a reasonable opportunity to respond?

4. Did you genuinely consider what your employee had to say?

View our video guide to making a fair and reasonable decision.

Don’t be nervous about discipline and grievance issues; just be fair, consistent and ensure you have legally compliant tools in place. Do it yourself HR support for small business. Let HRtookit show you how, click here.

Medical Incapacity, where should you draw the line?

Dealing with an employee on sick leave or ACC with an uncertain prognosis of recovery can be frustrating for everyone. And however much you may want to, it may be impossible to keep your employee’s job open indefinitely. There is a point where it may be essential for your business to dismiss an employee for medical incapacity.

But what are you legally required to do when you reach that point?

As with all dismissals, when dismissing for medical incapacity the employer is required to act reasonably and fairly and to meet the test of justification set out in the Employment Relations Act. This is a test of both the employer and employees actions. Were they fair and reasonable in all the circumstances at the time the dismissal occurred?

But what does this mean in reality? As an employer you must be able to justify your decision to dismiss an employee. You are required to give the employee a reasonable time to recover, and to enquire in a fair and open minded way about the employee’s prospects of returning to work.

So, what is a reasonable time to enquire about when your employee will return to work? There are no specific guidelines; however we would recommend that you follow up with an absent employee promptly and certainly no longer than within a month of their absence starting.   

There are a number of factors that you need to consider when dismissing an employee for medical incapacity including:

What does the medical evidence show?

What is the duration of the incapacity? Is there an imminent return to work date?

What alternatives do you have available to you?

What are the terms of their employment agreement?

How have you treated other employees in similar circumstances?

Was it a work place injury? As the ACC will pay the employee for absences after the first week, it is likely to reduce your ability to claim that financial cost is a relevant factor in determining whether the employee’s job can be held open.

What is the length of employment and probability of long term employment?

What alternative duties can be assigned to the person on a temporary basis? Please note, you do not have to create another job for the employee.

Under law you are entitled to be able to run your business, so take into account the following relevant business factors:

How easily can you cover the absence?  if the employee is critical to your business and their role is not easily covered by another person then you have a stronger argument to act promptly. 

How much does the absence disrupt your company? For small companies with only a few employees, one protracted absence can be critical, but for larger companies the impact will be significantly reduced.

What information do you need to obtain? It is essential you obtain all relevant medical evidence before making a decision. Unless you and/or your employee are medical experts then this information should come from a medical professional.

Before obtaining medical information, you will need to request consent from the employee for their medical information to be released to you. It is essential that you don’t do anything until you have received a medical report on your employee’s prognosis. Once you have considered the medical evidence, it’s important that you make a fair decision on the basis of that information. Once you have all the medical information it is critical that you give the employee an opportunity to respond.

If your employee refuses to give consent for release of the information, then you are entitled to act on the basis of your own knowledge and assumptions.   

If you believe the employee’s incapacity is likely to continue past a ‘reasonable’ date for return to work, then it is likely that the dismissal will be justified. However, it is also important that you consider alternatives and dismissal is your final option. 

Examples of other options to consider may be hiring temporary staff or allowing the employee to resume work on a part-time basis. You could allow your employee to perform light duties depending on their condition, but we suggest this is documented with a return to work programme which clearly outlines when and what duties they are reasonable able to do. This may be a service ACC are able to provide.

A good way to be prepared for these situations is to develop a sick leave policy which details how you deal with medical injuries and what the contractual entitlements are.

For companies who employ very few staff, it is even more important to have an engaged and productive work force and that sick leave and  injuries are kept at a minimum. If you only employee six people and one person is absent on sick leave, it can have a huge impact on your  productivity. With prolonged absences, staff morale becomes low and managers are faced with what to do with the employee, and how to replace them. 

Research suggests that a healthy workforce, improves company productivity by:

Attracting superior quality staff

Reducing the rate of absenteeism and time lost

Enhancing on-the-job time utilisation and decision making

Improving worker morale, which in turn lowers turnover

Download our Health and Wellness Policy and let HRtoolkit help you effectively manage your team.

HRtoolkit mythbuster – Discipline

At HRtoolkit, we frequently hear that it’s almost impossible to discipline staff in New Zealand. This is an absolute myth as there are only three legal requirements for a successful dismissal process:

Invite your employee to a meeting
Let your employee know that you want to speak to them, this can take less than five minutes. Remember to tell your employe what you want to talk about, that their employment may be impacted as a result of the discussion, and that they can bring someone with them for support.

Discuss your concerns
Have a disciplinary meeting, explain the impact of their behaviour on the team and your business, then listen to what your employee has to say.

Make your decision
Decide on a fair and reasonable outcome, and advise your employee with written confirmation.

At HRtoolkit we have all the paperwork, legislation and advice you need to effectively manage your team. Let HRtookit show you how.

Standing up to a bully

At HRtoolkit, we met a client with an employee who shouted and intimidated another team member. It was an obvious situation of bullying, but the stories about this guy were legend. Evidently, a colleague was so scared after one encounter, that he hid in the local police station to get away!

The problem our client faced, was that the intimidation had gone on for some time unreported, so the bully in question could have perceived that there was a level of acceptance of their behaviour. However, no-one is entitled to act this way in the workplace, and the principals of trust and good faith in an employment relationship apply to both employers and employees. Further to this, under our Health and Safety laws, everyone has a duty of care, to ensure that no action or inaction is harmful to another worker.

Using the HRtoolkit document library, our client invited their employee to a disciplinary meeting. As a result, he was given a written warning and put on a performance improvement plan. A condition of the warning was that the employee attended an employee assistance programme which involved personal coaching.

The employee was a big guy and had always used his size to bully and intimidate people. After coaching, there was such a huge turnaround in the his behaviour that within six months the employee was promoted.

HRtoolkit gave our client the confidence to stand up to a bully, helping them explain the impact of this behaviour on their team and business. It also gave them the courage to find a way to deal with the issue in a fair and reasonable manner. Our client lost at least four staff because they didn’t deal with this bully earlier, but with the help of HRtoolkit document library, they gained an effective and loyal employee.

At HRtoolkit we have everything you need to help manage those tough decisions. Let us show you how, click here.